Privacy Policy, Terms & Copyright

Gwent Accident Repair Centre Ltd
Last updated: 28th November 2025

1. Privacy Policy

1.1 Who We Are

Gwent Accident Repair Centre Ltd (“we”, “us”, “our”) provides vehicle body repairs, estimates and related services. We are committed to protecting your personal data.

1.2 Information We Collect

We may collect:

  • Name and contact details

  • Vehicle registration, make and model

  • Photos and videos of vehicle damage

  • Messages sent by WhatsApp, SMS, phone or email

  • Estimate details, repair notes and invoices

  • Payment information (processed securely via third-party providers)

1.3 How We Use Your Information

We use your information to:

  • Provide estimates

  • Carry out repairs

  • Communicate with you

  • Fulfil legal, VAT and insurance requirements

  • Improve our services

We do not sell your data or share it for marketing.

1.4 Legal Basis for Processing

Under UK GDPR we process data based on:

  • Contract – to provide estimates and repairs

  • Legal obligation – record keeping, taxation

  • Consent – when you choose to send us photos or messages

  • Legitimate interest – responding to enquiries

1.5 Data Retention

  • Repair records & invoices: 7 years

  • Photos and estimate notes: up to 12 months, unless required for work or insurance

  • WhatsApp messages: retained only as long as necessary for your job

1.6 Your Rights

You can request:

  • Access

  • Correction

  • Deletion (where allowed)

  • Restriction or withdrawal of consent

To make a request: office@gwentarc.co.uk

1.7 Cookies

Our website uses standard cookies for:

  • Basic functionality

  • Anonymous analytics

You can disable cookies at any time in your browser settings.

2. Website Terms & Disclaimer

2.1 Estimates

Estimates based on photos are approximate. Final prices may vary depending on:

  • Additional damage discovered during inspection

  • Part availability and pricing

  • Repair method changes required for quality or safety

We always notify you before proceeding with additional work.

2.2 Website Accuracy

We aim to keep all information up to date, but:

  • Details, prices and services may change

  • Occasional errors or omissions may occur

Nothing on this website constitutes professional or legal advice.

2.3 Limitation of Liability

We are not liable for any loss arising from:

  • Use of this website

  • Inaccurate information

  • Reliance on general content

This does not affect your consumer rights.

2.4 External Links

We are not responsible for the content, security or privacy practices of external websites.

3. Copyright Notice

3.1 Website Content

All text, images, graphics, videos, logos and designs on this website are the property of:
Gwent Accident Repair Centre Ltd, unless stated otherwise.

3.2 Restrictions

You may not:

  • Copy website content

  • Reproduce images or text

  • Use our branding or logo

  • Distribute any material without permission

You may:

  • Share a link to our website

  • Use our images for personal quoting or insurance purposes

3.3 Copyright Ownership

© Gwent Accident Repair Centre Ltd
All rights reserved.

4. Company Information

Gwent Accident Repair Centre Ltd
Registered in England & Wales
Company No: 16630554
VAT No: 498529425

Unit 1, The Sawmills
Clifton St, Rogerstone
NP10 9QD
Email: office@gwentarc.co.uk

5. Contact Us About This Policy

If you have questions about privacy, terms or copyright:
office@gwentarc.co.uk